Voice over IP
Why choose a Hosted VoIP solution?
Hosted Voice over Internet Protocol (VoIP) is truly the last phone system you’ll ever need. It delivers best-in-class capabilities at a price that’s affordable for all. Hosted Voice has a lot of advantages as compared to “premises-based” phone systems, namely low capital expenses, predictable billing, business continuity benefits, and no obsolescence. It has everything you need to run your business and be more productive.
Productivity Enhancement
- Bring your own Device (BYOD)
- Find Me Follow Me - Your customers can reach you, wherever that may be
- Efax - guarantee the secure sharing of sensitive documents like legal notices, health records, contracts, financial statements and transcripts. Our easy-to-use platform is legally compliant with regulations like HIPAA and Sarbanes Oxley, without installing expensive hardware
- Accession Meeting - Provides audio and video conferences over the web, including web collaboration features such as screen sharing, whiteboard annotations, presentation capabilities, and complete call recording
RELIABILITY >>> 100%
Services we offer
- Unified Communications
Accession Communicator is a best-in-class Voice and Unified Communications soft client. It can be deployed on smartphones, tablets, Windows and Mac desktops, and provides a joined-up user experience between all subscriber devices.
- MaX UC (previously Accession) Communicator Desktop
Provides soft phone and Instant Messaging function on Windows and Mac computers. The soft phone offers a range of business call services including call hold, call transfer and three-way calling with no capital expenditure. View Video here.
- MaX UC (previously Accession) Communicator Mobile
Runs on Android or iOS smartphone or tablet, and can be paired with your existing phone number, providing a convenient, intuitive way to take your number and your business phone features with you while you're on the move. View Video here.
- Call Recording
Provides robust, enterprise-class call-recording functionality, including an intuitive, Web-based user interface. It enables powerful search, filtering, and grouping, by date, time, phone number, and many other parameters.
| Automated Call Distribution - Integrated ACD is suitable for small call centers that need supervisory and agent features in addition to call queuing. |
Call Center Features:
- Configurable agent status allow members to indicate current availability. These include a wrap-up status that can be used by members when completing any clerical duties after finishing a customer call.
- Configurable disposition codes that members can assign to completed calls to indicate how they were resolved.
- Administrator Monitor: listen in on the existing call between an agent and a customer.
- Administrator Whisper: speak to or advise an MLHG member during a call without the customer hearing.
- Administrator Barge-In: fully join the call speaking to both the MLHG member and the customer.
Telax Our Solution for Enterprise Call Centers
- Multi Skill Routing - so your customers can get the expertise they need
- CCRM Integration
- Email, Chat, SMS and Social Media Queues
- Schedule Optimization
- Customized Reporting
